Refund & Cancellation Policy
Our policy strictly governs license key usage and refund eligibility.
Strict No-Refund Policy
PharmaDesk operates on a digital license key model. Once a license key has been revealed, used, or activated, we do not offer any refunds. Please verify your requirements before purchase.
When is a Refund Possible?
Unused License Key
If you have purchased a license key but have not yet activated or used it, you may request a refund within 24 Hours of purchase. The key will be immediately invalidated upon refund.
Double Payment
If your account was debited more than once for a single transaction (e.g., duplicate charge error), we will automatically refund the extra amount. If not, please contact support with proof of both debits.
Non-Refundable Scenarios
We do NOT grant refunds in the following cases:
- You have already activated or used the license key.
- You changed your mind after the key was revealed to you.
- You are experiencing technical issues that can be resolved by our support team.
- You forgot to cancel a renewal before the billing date.
Requesting a Refund
If you meet the eligibility criteria (Unused Key or Double Payment), please email us immediately with your Transaction ID and details.